Solutions Consultant with Slovenian and English (m/f)

Opis posla

        Join TELUS Digital Bulgaria as a Solutions Consultant with Slovenian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
Key Responsibilities:


Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate 


Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers


Engage customers through multiple channels, including phone, email and chat


Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols 


Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 


Collaborate with team members to share best practices and contribute to the knowledge base 


Participate in ongoing training and stay updated on product knowledge and industry trends


What You'll Need:


Fluent Slovenian and English communication skills


Strong interpersonal abilities and customer service orientation


Ability to follow structured guides and processes


Excellence in active listening and problem-solving


Adaptable and quick to learn new processes and technologies 


Self-motivated with a passion for customer satisfaction


Ideal Candidate Profile:


Customer-focused mindset and delivering exceptional service 


Excellent communication style, ability to explain complex concepts simply


Ability to troubleshoot issues and find creative solutions


Collaborates and shares knowledge, and contributes positively to team dynamics


Embraces change, learns quickly, and maintains composure under pressure


The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
We offer:


Welcome bonus: 3000BGN


Flexible contract conditions (temporary employment, part-time options)


Fully paid training 


Stable job and career development opportunities


Attractive salary


Additional health insurance


50+ benefits and services to choose from


Positive international working environment


Support and learning


Employee referral bonuses


At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
    

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