Solutions Architect - Consulting & Solutioning Manager

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        Solutions Architect - Consulting & Solutioning Manager 

Shape the Future with TP 

Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world’s most iconic brands across nearly 100 countries in over 300 languages.

By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.

As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what’s next.

Why This Role Matters

For solutions professionals, this is a unique opportunity to drive meaningful customer outcomes at scale. You will lead the design of value-driven, outcome-based solutions, strengthen and expand strategic customer partnerships, and help shape global go-to-market strategies that solve real business challenges.

We foster a collaborative, high-performance culture built on diversity, equity and inclusion, where your expertise turns insight into impact, and your leadership powers sustainable growth.

As Solution Architect, you will shape TP's most complex client solutions, reporting to the EVP Business Solutioning & Sales Enablement. You will own the end-to-end design of complex solutions, bringing together business, operational and technology elements.

Your goal is to make every proposal commercially viable, deliverable and compelling for the client.

How You Will Make an Impact

• Lead the end-to-end solution design for complex bids, RFPs and transformation opportunities, translating client goals into structured and practical solutions.

• Bring together input from industry, operations, digital transformation, AI and automation experts into one coherent solution.

• Act as the lead solution expert during proposal development, guiding and challenging the bid team and resolving scope questions.

• Identify and mitigate solution risks in collaboration with Legal, Compliance and Risk teams.

• Shape commercial models and business cases (TCO/ROI, outcome-based) together with the pricing team.

• Lead solution workshops with clients and partners, and present and pitch solutions to client audiences.

What You Bring to the Team

• 5+ years of experience in solution design, bid leadership or transformation within BPO, outsourcing, digital or technology-enabled services.

• Proven track record in designing large-scale solutions, ideally across multiple countries.

• Strong understanding of digital transformation, AI, automation and analytics.

• Excellent commercial acumen, including business case development and risk assessment.

• Excellent presentation and stakeholder management skills, with confidence presenting to senior client audiences.

• Experience leading virtual teams across functions, cultures and geographies.

• Fluent English (C1 or above); French, German, Spanish or Italian is considered an advantage.

• Industry expertise in Banking & Financial Services, Telecommunications, or Energy & Utilities.

What We Offer

• Leadership role within a globally recognized company.

• Remote work from Bosnia and Herzegovina.

• Opportunity to work on complex international transformation projects.

• Collaboration with multidisciplinary teams across EMEA and global markets.

• Inclusive, innovative and high-performance work environment.

• Professional growth and career development opportunities.

Interested?

Please apply using the link below with your updated CV and cover letter in English (PDF format).

Application deadline: 24.11.2026. at 00:00

Application link: https://short.sg/j/68648323

Incomplete applications will unfortunately not be considered.

Teleperformance actively promotes equal opportunity for all employees. Women will be given preference in cases of equal suitability, qualification and professional performance, provided there are no overriding reasons relating to another candidate.

The same applies in particular to applications from individuals with severe disabilities and those with equivalent status. We therefore strongly welcome all applications regardless of disability, cultural or social background, age, religion, worldview or sexual identity.
    

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