Solution Architect – Operate & Assist (m/f)

Opis posla

        TP B&H is looking for a Solution Architect responsible for the solution design and technical implementation of Operate & Assist solutions (including Operate Insights, translation tools, and Knowledge Management) for GSM clients.
This role combines data integration and architectural expertise with the ability to structure, manage, and drive implementations through to Go-Live. Key focus areas include data flows between client systems and TP platforms, BI/Reporting integration, and structured technical project management.
Start date: 01.10.2026
Number of open positions: 3
Working Hours: Full-time (40 hrs/week, flexible working hours)
Employment type: Full-time / Permanent
Location: Remote
Language requirements: English C1, German B2
Responsibilities & Duties

Solution Design & Architecture

Developing solution architectures for Operate & Assist implementations based on client requirements
Ensuring technical consistency and feasibility prior to project launch
Systematically executing technical checklists for each tool (including Operate Insights, Centrical, Knowledge Base, etc.)

Data Integration & Architecture

Ensuring data flow between client systems and TP platforms (including EMA) — covering data formats, interfaces, and data quality
Connecting BI/Reporting systems (especially Power BI) to operational data sources
Understanding data privacy and compliance requirements (e.g., PII Redaction) during data integration

Project Management & Implementation

End-to-end project accountability for Operate & Assist implementations: from solution design and data integration to Go-Live
Managing stakeholder communication with client IT, internal QA, and operations teams

Technical Troubleshooting & Support

Analyzing and resolving technical issues (e.g., translation tools, system integrations)
Coordinating with internal IT support (ticket creation, triggering installations)
Collaborating with QA teams to ensure solution quality

Automation & Analytics

Identifying automation and data analytics opportunities within operational processes (workflow and reporting automation)
Driving the continuous development of technical standards for Operate & Assist implementations within the DSI team

Documentation & Knowledge Transfer

Creating and maintaining technical documentation (architecture, data flows, implementation checklists)
Actively sharing knowledge within the team and with operations colleagues


The Qualifications

Education

Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field

Professional Experience

At least 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar role
Proven track record in implementing operational business technologies (e.g., QA, BI, reporting, or workforce automation systems)

Technical Skills & Expertise

Sound knowledge of data integration and system architecture (APIs, data flows, interfaces)
Solid expertise in Power BI (reporting, data modeling)
Experience with workforce management, quality management, or AI-driven process solutions (e.g., knowledge bases, translation tools)
Structured project management and technical documentation skills
Basic understanding of workflow automation tools (e.g., n8n, Make, Power Automate) is a plus
Experience in the Customer Experience (CX) environment is a plus

Personal Competencies

Strong technical affinity with a structured, solution-oriented mindset
Ability to communicate complex technical concepts clearly and effectively
Self-driven work ethic and resilience under pressure during key project phases
Team player with strong cross-functional communication skills (bridging Client IT, QA, and Operations)
Fast learner with the ability to quickly adapt to new technologies


Interested?
Please apply with your updated CV and cover letter in English in PDF format. The application deadline is 27.09.2026 at 00:00.
Incomplete applications will unfortunately not be considered.
Teleperformance actively promotes equal opportunity for all employees in many ways. Women will be given preference in cases of equal suitability, qualification, and professional performance, provided there are no overriding reasons relating to another candidate. The same applies in particular to applications from individuals with severe disabilities and those with equivalent status. We therefore strongly welcome all applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity.
    

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