Pro-Consul

Opis posla

        View Vacancy - Pro-Consul (BIH26-020308)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category:
Foreign, Commonwealth and Development Office (Consular Roles)

Job Subcategory:  
Consular

Job Description (Roles and Responsibilities):

Would you like a role where your judgement, empathy and professionalism can make a real difference to people when they need support most?

Who are we?

The British Embassy Sarajevo is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking to recruit a part-time Pro-Consul to join our team and provide frontline consular support to British nationals in Bosnia and Herzegovina.

This is a varied and rewarding customer-facing role at the heart of the Embassy's consular work. You will help British nationals facing difficult or unexpected situations, work with local authorities and partner organisations, and collaborate with colleagues in Sarajevo and across our wider regional consular network.

No two days in consular work are quite the same. You may be supporting someone following a hospitalisation, visiting a British national in detention, liaising with local authorities, helping a family following a bereavement, or responding to an emerging crisis.  

Roles and Responsibilities:

Consular assistance to British nationals – 20%
• Provide consular assistance in line with UK Government policy, with a particular focus on British nationals who are vulnerable. Support may be provided in person, by telephone or online;
• Handle a wide variety of consular cases, which may include prison visits, bereavement, hospitalisation, violence or sexual assault, child welfare issues, mental health concerns and detention;
• Travel within Bosnia and Herzegovina when required to provide consular assistance;
• Maintain accurate and timely records on consular case management systems, ensuring sensitive information is handled appropriately;
• Maintain accurate public information about Bosnia and Herzegovina on GOV.UK.
Team and regional working – 10%
• Work closely with colleagues at the British Embassy in Sarajevo and across the wider regional consular network to help ensure continuity of service and mutual support, particularly during periods of high demand;
• Provide support to other consular teams in the region when required, which may include answering calls on their behalf.
Working with partner organisations – 5%
• Build and maintain effective relationships with local authorities and service providers, including police, hospitals, prisons, social services and relevant NGOs, to support British nationals;
• Liaise with other diplomatic missions and consular teams as appropriate to share information and best practice.

Document services – 5%
• Prepare and issue documents for British nationals in line with FCDO guidance, including managing the online appointment booking system;
• Print and issue Emergency Travel Documents.

Crisis preparedness and response – 5%
• Contribute to Embassy and regional crisis preparedness activities, including participating in relevant training and exercises;
• Provide consular support during crisis situations affecting British nationals, which may include deployment within Bosnia and Herzegovina or on-the-ground support alongside colleagues.

Flexibility and additional responsibilities – 5%
• Provide occasional out-of-hours assistance for emergency consular cases, with appropriate compensation;
• Take on additional duties as the role develops, depending on operational needs and the successful candidate's skills. This may include administrative or financial tasks, supporting regional work, or helping to organise regional meetings, conferences or visits;
• Where workload allows, there may also be opportunities to contribute to the wider work of the British Embassy in Sarajevo.
Join the British Embassy in Sarajevo and help us support British nationals when they need us most.

Essential qualifications, skills and experience  

Our ideal candidate shows:
• Full professional proficiency in English and Bosnian, both written and spoken at a C1 level according to CEFR*;
• At least 2 years’ experience working in a customer facing or service delivery role, where you regularly deal with members of the public;
• Strong communication skills, with the ability to explain information clearly and sensitively to people from a wide range of backgrounds, including those who may be distressed;
• Ability to show empathy, sound judgement and professionalism when dealing with sensitive or emotionally challenging situations;
• Good organisational skills, with the ability to prioritise tasks, manage competing demands and maintain accurate records;
• Ability to work effectively as part of a small team, including with colleagues based in other locations; 
• Confidence using IT systems and digital tools, including Microsoft Office applications (particularly Outlook and Teams), and an ability to learn new systems quickly;
• Ability to remain calm under pressure and adapt to changing priorities.
Desirable qualifications, skills and experience 

Nice to have:
• Experience using Salesforce;
• Previous experience in a consular, crisis response, safeguarding, social care, emergency services or similar role involving vulnerable customers;
• Experience of working with government bodies, local authorities, NGOs or international organisations;
• Ability and willingness to drive.
Required behaviours  
Delivering at Pace, Managing a Quality Service, Working Together

Application deadline  
25 October 2026

Grade  
Administrative Officer (AO)

Type of Position  
Part-Time, Fixed term, with possibility of renewal

Working hours per week  
20 gross

Region  
Europe, Eastern Europe & Central Asia

Country/Territory  
Bosnia and Herzegovina

Location (City)  
Sarajevo

Type of Post  
British Embassy

Number of vacancies  
1

Salary Currency  
BAM

Salary  
BAM 4,594 pro rata at 50% (BAM 2,297 gross)

Type of Salary  
monthly

Start Date  
10 December 2026

Other benefits and conditions of employment  

Please be advised that Consular positions at the FCDO entail dealing with crisis and casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.

This is a part-time position of 5 working days, 20 hours per week.

The position is offered initially for one year with a possibility of extension upon successful completion of a three-month probation period and subject to the availability of funding.

British Embassy Sarajevo supports flexible working options that are in line with our policies and agreed with line manager.

British Embassy Sarajevo will provide opportunities for learning and development. In addition to access to the UK’s Diplomatic Academy online learning offer, the successful candidate will have the opportunity to undertake advanced driver training.

The successful candidate will be subject to professional background and security clearance and must have pre-existing work authorisation for Bosnia-Herzegovina in order to apply.

The successful candidate will be hired under the Terms and Conditions of British Embassy Sarajevo and social contributions will be paid accordingly.

The monthly salary for this position is 2,297  BAM gross per month. In addition, members of staff receive a meal allowance and transport allowance as per Terms & Conditions.

Staff members recruited locally by the British Embassy in Bosnia-Herzegovina are subject to Terms and Conditions of Service according to local Bosnia-Herzegovina employment law.

Additional information  

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
    

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