MES Consultant (m/f)

Opis posla

        - Act as MES Werum PAS|X Service Delivery, serving as the single point of accountability for end-to-end MES operations and services.
- Handle transition, takeover, and operational readiness of MES/PAS‑X systems, ensuring documentation and knowledge continuity.
- Own incident, change, and problem management in ServiceNow (SNOW), including P1/P2 handling, RCA leadership, and corrective/preventive actions.
- Perform daily MES/PAS-X monitoring, respond to alerts, execute SOPs, and coordinate patching, maintenance, and planned/unplanned downtime.
- Drive MES upgrades, releases, backups, and DR activities, including test planning, execution, and validation evidence collection.
- Jointly manage CSV/validation documentation (URS, HDS, SDS, VP, TP, RA, DRP, VSR, TSR, retirement) and support audits and inspections.
- Prepare and maintain SLA dashboards, service reports, incident trends, and compliance metrics.
- Lead continuous service improvement, including automation opportunities, enhancement analysis, and operational optimization.
- Conduct business and technical risk assessments and develop IT service continuity and mitigation plans.
- Manage MES user and security administration, including IDM alignment, access approvals, and reporting interfaces.
- Collaborate closely with technical owners, site operations, vendors, and internal governance teams.
- Ensure compliance with GxP regulations and audit readiness at all times.
- Willing to work in rotational shifts and occasional weekend (Saturday/Sunday) support for maintenance activities, as per project requirements.

Uvjeti:
- Strong experience in MES Werum PAS‑X systems
- Hands-on expertise in ServiceNow (Incident, Change, SLA management)
- Proven knowledge of GxP, validation, audit support, and CSV processes
- Excellent communication, coordination, and stakeholder management skills

Benefiti:
- Be Well program - Designed with flexibility in mind to meet the diverse needs of each associate, provides the physical, mental and financial support needed to navigate life and work. Here are a few highlights of the program:
- Physical and mental wellbeing – Access to benefits and programs that support your physical and mental health
- Private Medical Subscription or Insurance
- Life insurance
- Employee Assistance Program – a variety of mental wellbeing resources designed to support you on your mental health journey
- Life & Work culture – Benefits that empower you to make time for yourself and the things that matter at work and outside of it
- Annual leave – 22 working days
- Professional development - trainings, workshops, certifications - we facilitate access to high quality training programs and certifications on both technical and soft-skills areas, aligned with business needs and personal goals

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