Manager B2C (m/f)

Opis posla

        Lead B2C Field Operations & Execution Excellence
- Day to day leadership to B2C Leads to ensure consistent, high quality execution across all B2C touchpoints (i.e. Brand Retail and IQOS Experts). 
- Oversee operational deployment of all B2C initiatives, experiential setups, product launches, campaigns, and retail activations. 
- Ensure adherence to brand standards, Brand Retail guidelines, and execution SOPs across all regions. 
 
Manage Third Party Partners & support daily collaboration
- Act as the operational contact for Orbico and other third party partners. 
- Ensure clear expectations, strong discipline, and accountability in execution performance. 
- Drive structured collaboration, follow up, and capability building with partner teams. 
 
Drive Performance Monitoring & Improvement
- Track and evaluate B2C KPIs, sales performance, activity effectiveness, and execution quality metrics. 
- Identify operational gaps or inefficiencies and implement corrective actions. 
- Ensure rigorous reporting, root cause analysis, and continuous performance optimization. 
 
Optimize Processes & Strengthen Cross Functional Alignment 
- Navigate operational processes and strenghten alignment across B2C and Marketing, CX, B2B. 
- Improve workflows and operational readiness to enable faster, more consistent deployment. 
- Support B2C Leads in adopting new frameworks, tools, and ways of working. 
 
Ensure Regional Consistency & Standardization
- Maintain consistent execution standards across Brand Retail formats & forces. 
- Monitor field execution across all regions and ensure deployment quality is uniform and compliant. 
- Support B2C Leads in strengthening regional structures and consumer activation models. 
 
Capability Building & Team Development
- Coach, guide, and develop B2C team to enhance field performance and operational maturity. 
- Support capability building for B2C force and third party partners through on the job coaching and performance feedback. 
- Promote a culture of accountability, continuous improvement, and operational excellence.

Uvjeti:
- 3+ years of relevant experience in retail customer experience, sales or marketing, ideally within consumer and retail industries. 
- Strong understanding of B2C retail operations, standards, and experiential formats. 
- University degree in marketing, economics, business administration or another relevant field. 
- Proficient in spoken and written English and Croatian. 
- Proven leadership experience in building, leading, and developing field teams to drive consistent execution. 
- Must possess a valid driver’s license. 
- Understanding of B2C retail operations, standards, and experiential formats.  
- Analytical mindset with ability to track KPIs, diagnose gaps, and improve performance.  
- Skilled in optimizing workflows and simplifying complex operational processes.  
- Excellent cross functional collaboration skills and strong partner management.  
- Clear, structured communication and strong reporting discipline.  
- High adaptability, resilience, and ability to manage fast changing priorities.  
- Proactive problem solving and strong decision making accountability.

Benefiti:
- We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.    
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. 
- Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. 
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. 
- Take pride in delivering our promise to society: To improve the lives of millions of smokers. 
  
PMI is an Equal Opportunity Employer.  
 
Join us and make your mark in an exciting time of change at Philip Morris Zagreb.  
 
As part of our team, you’ll have a chance to transform how we do business and engage with our customers. You’ll be able to collaborate with some of the best talent worldwide, empowered to take risks, experiment, and explore new ideas. 
 
If you’re passionate about consumers, data, and delivering outstanding consumer experiences we want to hear from you.  
 
Embrace the opportunity to shape the future (and a smoke-free future) with us!
    

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