IT Support Technician 1 (m/f)

Opis posla

        Your Responsibilities>
As an IT Support Technician I, you will be responsible for supporting end users and maintaining IT infrastructure to ensure efficient business operations.

Key Duties Include:
- Provide technical support for PCs, laptops, printers, peripherals, mobile devices, and software applications.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop and laptop systems.
- Support users both onsite and remotely via phone, email, and ticketing systems.
- Monitor and manage service desk queues while ensuring SLA compliance.
- Create and maintain technical documentation, knowledge base articles, and configuration records.
- Support Microsoft-based environments, including Active Directory user administration.
- Assist with software deployment, system imaging, and hardware rollouts.
- Maintain and support audio-visual equipment and meeting room technology.
- Troubleshoot and support barcode scanners, RF devices, and manufacturing-related IT equipment.
- Perform user account management and access administration.
- Coordinate procurement of IT hardware and software through established processes.
- Maintain inventory records and documentation of IT assets and repairs.
- Participate in IT projects and continuous improvement initiatives.
- Ensure compliance with company security policies, procedures, and industry best practices.
- Provide on-call support when required.

Uvjeti:
Required Qualifications:
- High School Diploma or equivalent.
- Minimum 1 year of experience in an IT support or help desk environment, or an equivalent combination of education and experience.
- A+ Certification preferred or willingness to obtain certification.
- Good knowledge of Microsoft Windows operating systems and Microsoft Office applications.
- Basic understanding of network infrastructure and system architecture.
- Experience with Active Directory user administration is an advantage.

Skills & Competencies:
- Strong troubleshooting and analytical skills.
- Customer-focused mindset with a sense of urgency.
- Excellent communication skills, both verbal and written.
- Strong organizational and time management abilities.
- Ability to work independently and as part of a team.
- Commitment to service excellence and continuous improvement.
- Professional attitude and strong attention to detail.

Benefiti:
- Work in a dynamic and international manufacturing environment.
- Become part of a global organization with extensive career development opportunities.
- Collaborate with experienced professionals and gain exposure to modern technologies.
- Participate in challenging projects that support business growth and operational excellence.
- Enjoy a culture built on teamwork, innovation, and continuous improvement.
    

Kako se prijaviti

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