Help Desk Operator (m/f)

Opis posla

        We are seeking candidate for the Help Desk Operator position.

You will be responsible to improve Printec's product performance and customer satisfaction through on-time & effective pattern identification and problem resolution with a limited degree of supervision. You will bring specialized skills, customer focus, problem solving & multi-tasking skills, passion for technology & best practice sharing, and a proven track record for delivering results.

Responsibilities:
- Accepting customer requests via IMS, phone, e-mail
- Record the data in IMS system with all required parameters
- Analyse customer requests and provide proper guidance to the customer
- Work together with others in order to allocate and dispatch proper resources for resolution of customer requests
- Observe internal rules in communication with the customer
- Creating new terminals, managing the terminals and the parameters on the TMS
- Testing the terminals and preparing terminals to fill the security keys
- Loading security keys in terminals according to the VISA certification procedure
- Provide reporting to the direct manager or other team members upon request

Uvjeti:
- High school Degree, preferably in Engineering or field related to IT (optional)
- Understanding of basic IT systems such as MS Office, and the ability to pick up new systems quickly
- Communication skills, able to deal with customers on the phone or email in a calm and professional way
- Knowledge of Fiscal platform rules (optional)
- Croatian Language knowledge is a must

Work experience as dispatcher or relevant position - would consider as an advantage.

Benefiti:
We are offering performance bonus based on your results, HYBRID work (i.e. remote work combined with office based work), flexible working hours, tax free fees depending on results, an inclusive, caring and friendly work environment, opportunities for growth and career development in a fast-changing and dynamic IT sector in a team of dedicated, ambitious and team-oriented professionals.

Position is hybrid one - combination of remote and office based (Zagreb, CRO).

#LI-Onsite
    

Kako se prijaviti

Pošaljite vaš životopis do 1.8.2026. koristeći kontakt opisan u oglasu ili koristite eksterni link.