Head of Operations (m/f)

Opis posla

        - Direct responsibility for the operations of the Food & Beverage (F&B) department, as well as coordination of the front office, housekeeping, administrative and maintenance/technical departments.
- Implementation, monitoring, and improvement of Standard Operating Procedures (SOPs) across all departments to enhance service quality.
- Monitoring of operating expenses (OPEX), procurement optimization, control of food and beverage costs, and workforce management.
- Selection, motivation, and training of department heads, along with addressing daily operational challenges and guest complaints.
- Gradual assumption of responsibility for developing annual business plans, budgeting, and defining the hotel’s pricing strategy.
- Active involvement in sales and marketing operations, contracting with key partners, and monitoring distribution channels.
- Assuming full responsibility for the hotel’s overall financial performance, including revenues, expenses, and profitability.
- Maintaining or reducing F&B costs within established budgetary frameworks (e.g., as a percentage of departmental revenue).
- Optimization of labor costs through efficient scheduling and shift planning within operational departments.
- Improving or maintaining the hotel’s ratings on key platforms (Booking.com, TripAdvisor, Google).
- Reducing turnover among key staff (department heads) and successfully executing employee training programs.
- High rating for internal climate and employee satisfaction within operational departments.
- Achievement or exceeding of the planned Gross Operating Profit (GOP) within departments under direct supervision.

Uvjeti:
- Proven experience in hotel operations (preferably and F&B background)
- Degree in hotel management
- Knowledge in using various software for budget and cost control purposes
- Excellent leadership, organizational, and problem-solving skills.
- Ability to work under pressure and make quick, effective decisions.
- Good communication skills to coordinate with management and other departments.

Benefiti:
- Competitive salary and benefits package.
- Accommodation for the duration of the contract.
- A dynamic, professional, and collaborative working environment.
- The chance to lead a team and ensure operational excellence in all hotel systems.
    

Kako se prijaviti

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