German-Speaking Guest Services Representative (m/f)

Opis posla

        Become the friendly voice of a global entertainment icon, creating magical moments for guests of all ages. In this role, you will:
- Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
- Effortlessly engage with guests, actively listen, and provide impeccable guest service
- Identify and resolve issues that impact guests’ experiences
- Channel escalated issues to appropriate supervisory staff
- Multitask in systems while patiently providing updates or instructions to guests
- Work independently with discipline and motivation to succeed in a virtual environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls
- Work shifts Monday through Friday, 09:00-17:00h from our Zagreb office
- Start your journey with us on August 31st

Uvjeti:
- Excellent German (C1 or native level) and good English (min B1/B2) written and verbal communication skills
- Strong computer knowledge
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multitask while talking to guests on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to guest needs and demonstrate empathy
- Experience troubleshooting basic online retail store process preferred
- Previous call center and/or work from home experience preferred

Benefiti:
- 400€ welcome bonus upon joining us (paid in two instalments)
- A modern office in Zagreb (Radnička cesta 39)
- A paid, well-structured 3-week onboarding course that sets you up for success
- International and inclusive environment where you'll feel supported, encouraged, and welcome from day one
- Continuous development through our internal learning platforms and external training
- A fixed-term employment contract from 31.08.- 31.12.2026., with the possibility of extension depending on business needs and performance
- Corporate benefits and discounts, including access to a MultiSport card (available with employee contribution)
    

Kako se prijaviti

Pošaljite vaš životopis do 14.8.2026. koristeći kontakt opisan u oglasu ili koristite eksterni link.