French-Speaking Guest Services Representative (m/f)

Opis posla

        Become the friendly voice of a global entertainment icon, creating magical moments for guests of all ages. In this role, you will:
- Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world
- Effortlessly engage with guests, actively listen, and provide impeccable guest service
- Identify and resolve issues that impact guests’ experiences
- Channel escalated issues to appropriate supervisory staff
- Multitask in systems while patiently providing updates or instructions to guests
- Work independently with discipline and motivation to succeed in a virtual environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls
- Start your journey with us on August 31st

Uvjeti:
- Excellent French (C1 or native level) and good English (B1/B2) language skills 
- Able to maintain 100% strict adherence to the assigned schedule
- Available to work shifts Monday to Friday, 9 AM to 5 PM
- Strong computer knowledge
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multitask while talking to guests on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to guest needs and demonstrate empathy
- Experience troubleshooting basic online retail store process preferred

Benefiti:
- A modern office in Zagreb (Radnička cesta 39)
- A paid, well-structured onboarding that sets you up for success
- 400€ welcome bonus upon joining us (paid in two instalments)
- Monday to Friday schedule – mornings only, because work-life balance matters
- A fun, supportive team you'll actually enjoy working with
- The opportunity to work for a global entertainment company
- A fixed-term employment contract from 31 August to 31 December, with the possibility of extension based on great performance
- Access to a MultiSport card (available with employee contribution)
- Exclusive corporate discounts with our partner brands
    

Kako se prijaviti

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