French-Speaking Customer Service Representative (m/f)

Opis posla

        In this role, you’ll be the first point of contact for customers, helping them find answers, resolving their questions, and ensuring a positive customer experience. You’ll use your communication skills, attention to detail, and problem-solving abilities to make every interaction count.
Your daily responsibilities will include:
- Assisting customers through various communication channels, such as phone, email, and chat, depending on the project’s needs
- Providing accurate information about products and services
- Understanding customer needs and finding suitable solutions to their questions and concerns
- Building positive customer relationships through friendly, professional, and clear communication
- Handling customer requests efficiently while maintaining a high standard of service quality
- Recording and processing customer information using different computer systems and applications
- Following established procedures, guidelines, and quality standards
- Working closely with your team to achieve shared goals and deliver excellent customer service

Uvjeti:
- Excellent French language skills (C1 level or native speaker); knowledge of English is an advantage or may be required depending on the project
- Good communication and active listening skills
- A customer-oriented attitude and a genuine willingness to help others
- Good computer skills and the ability to work with multiple applications at the same time
- Strong organizational skills and the ability to prioritize tasks
- A solution-oriented mindset and the ability to adapt to different customer needs
- Patience, professionalism, and attention to detail
- The ability to work independently while also being a supportive team player
- Motivation to learn, follow procedures, and continuously improve
- Previous experience in customer service or a contact center is an advantage, but not a must

Benefiti:
- A structured onboarding and training to help you feel confident in your new role
- The opportunity to work for international clients and gain valuable experience
- A supportive team where collaboration and mutual support matter
- Opportunities to learn, develop your skills, and grow within the company
- A dynamic work environment where every day brings new challenges
- Access to a MultiSport card (available with employee contribution)
- Exclusive corporate discounts with our partner brands
- The opportunity to become part of a global company with colleagues across different countries
    

Kako se prijaviti

Pošaljite vaš životopis do 27.10.2026. koristeći kontakt opisan u oglasu ili koristite eksterni link.