Customer Service Manager (m/f)

Opis posla

        - Lead and develop the Customer Service team
- Ensure high customer satisfaction and service quality
- Optimize processes and drive KPI performance
- Take ownership of complex issues and drive them to resolution
- Collaborate with cross-functional teams, including Sales, Supply Chain, Logistics, Operations, Finance, and IT
- Support digitalization, automation, and data quality initiatives

Uvjeti:
- Master’s degree or equivalent
- Minimum 5 years of experience leading and developing customer-facing teams
- Experience with ERP systems, preferably SAP
- Professional proficiency in English
- Advanced Excel skills
- Excellent organization, coordination and time-management skills
- Process design and continuous improvement mindset
- Excellent communication and negotiation skills, with a solid understanding of order-to-cash and customer service processes
- Ability to operate in a complex, fast-paced environment

Benefiti:
- The opportunity to build a high-performing team and drive operational excellence
- The opportunity to make a tangible impact on customer experience through data-driven performance management and continuous improvement
- A competitive salary package, including a company car
    

Kako se prijaviti

Pošaljite vaš životopis do 8.11.2026. koristeći kontakt opisan u oglasu ili koristite eksterni link.