Customer Care Agent - Italian (m/f)

Opis posla

        Our team is seeking a Customer Care Agent who is fluent in Italian and who also has a good command of either Croatian or English.

Key Responsibilities:
- Provide fast and quality-based support to potential and existing Aircash users via all available communication channels
- Execute administrative tasks and coordinate interactions with users
- Work in 8-hour shifts, 7 days a week (including weekends and public holidays), covering the period from 8am to 10pm according to the monthly working hour schedule, with additional compensation for Sundays and holidays
- Employment options: Full Time / Student Contract

Uvjeti:
Qualifications you bring:
- High School diploma
- Experience in Customer Support roles and communication with users
- Excellent communication and teamwork skills
- Proficiency in Microsoft Office tools
- Active knowledge of Italian and Croatian or English
- Persistence, accuracy and proficiency in executing work tasks
- Focus on Users and their needs
- Active solving of user inquiries received by email or phone
- Ability to recognize additional opportunities to provide support to users
- Responsibility for service quality
- Excellent organizational skills and problem-solving orientation
- Continuous efforts put towards task and support process optimization
- Availability to work in shifts and during weekends and holidays

Benefiti:
Innovation drives us, and we never stop asking “what’s next?”.

And because great work deserves great perks, here’s what you can expect from day one:
- Growth isn’t a buzzword here. You’ll have access to real learning opportunities, both inside and outside the company.
- Open feedback is part of our culture; we grow by listening, learning and sharing with each other.
- Tasty, freshly prepared lunches every day, with options to suit different tastes and preferences.
- Start your day off right — coffee, tea, fresh fruit, and snacks are waiting for you every morning in the kitchen.
- Annual health check-ups to help you take care of your health without extra hassle.
- A fully covered Multisport card and sports activities like padel to make staying active easy and enjoyable.
- Christmas and Easter bonuses that bring a little extra ease to the holiday season.
- For parents, extra support and time off for those milestone moments — from baby bonuses to the first days of kindergarten or school.
- Extra vacation days to give you more time to unwind, recharge and do what you enjoy most.

Step into a role where your ideas make an impact, your work has meaning, and every day brings something new to build or improve.
    

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