Business Manager (m/f)

Opis posla

        As Business Manager at Transcom you would:
- Build trust with the client, always deliver amazing client meetings
- Empower and coach your team leaders to build world class teams
- Collaborate and plan operation with account RTM and TQM
- Control, monitor, report on and analyse the KPIs, contributing proposed new business strategies, establishing viable budgets and performing on-going financial monitoring
- Ensure high employee satisfaction by building trust in the team
- Have a good understanding of pricing structure and profitability targets, and how you can impact them
- Ensure a smooth and profitable operation
- Ensure that targets are set for each employee and empower the team members to outperform
- Assess and manage the performance of his/her collaborators, in line with Company policies and performance management procedures and processes

Uvjeti:
You have:
- 3+ years of experience in customer service and contact center support
- Minimum of 2 years of experience in leading teams with more complex structure
- Experience in leading a contact center
- Strong leadership and management skills
- Advanced knowledge of written and spoken (Business) English

You are:
- A “hands on” “doer” approach
- Confident, with a “Can do” attitude
- Able to keep calm and act with equanimity when working under pressure and deadlines
- Someone who takes ownership and pride in the success of their work
- Analytical and a problem solver
- A team player

Benefiti:
- Opportunity to further develop your skills and career in a highly dynamic international team
- The challenge to lift your own department to a higher level in a creative way
- The opportunity to enrich the quality of the project with your experience
- A positive working atmosphere and the freedom to act independently
- Attractive salary
- Private health insurance
- Permanent work contract
    

Kako se prijaviti

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