Opis

                                        *Please note that the position is based in Sofia, Bulgaria, and we will assist you torelocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Italian and English for theworld's biggest search engine, and become part of a dynamic team dedicated to deliveringexceptional customer service. We're seeking professionals with strong communication skills tohelp users maximize their product experience.
We offer:

Flexible contract conditions (temporary employment, part-time options)
Financial support during relocation (e.g.: for transportation, hotel stay, rent, andassistance in finding a long-term rental)
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

Key Responsibilities:

Deliver professional support for our products and services, maintaining a stellarcustomer satisfaction rate
Master and efficiently utilize CRM software, ticketing systems, and other customerservice tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledgebase and established protocols
Consistently meet or exceed performance goals for call handling time, first-callresolution, and customer satisfaction scores
Collaborate with team members to share best practices and contribute to the knowledgebase
Participate in ongoing training and stay updated on product knowledge and industrytrends

What You'll Need:

Fluent Italian and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem-solving
Adaptable and quick to learn new processes and technologies
Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

Customer-focused mindset and delivering exceptional service
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals whoare ready to learn and are passionate about helping others. Our comprehensive trainingprogram will equip you with all the product knowledge you need to succeed.At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environmentwhere learning is continuous, teamwork is celebrated, and your well-being is our top searchresult!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 teammembers. The company provides a broad portfolio of services - designing, building, anddelivering next-generation digital services, AI solutions, customer experience, and more. Thecompany's primary focus is strict adherence to all our clients' procedures and practices. We arean independent outsourcing services provider and do not function as a local representation ofour partners. Unisciti al nostro team! Cerchiamo personale per il nostro servizio di assistenzaclienti. La posizione prevede attività di back office e assistenza clienti diretta. Il candidato idealepuò essere anche senza esperienza - offriamo formazione completa. Come addetto assistenzaclienti, lavorerai in un ambiente dinamico e professionale. Cerchiamo
                                

Originalni oglas sa Klix Posao